Beth leads ChannelAdvisor’s global services team, including launch, technical support, account management, and managed services. These customer-facing teams provide technical support, industry expertise and consultative services to help clients achieve their commerce objectives. Her teams actively focus on understanding and improving the customer experience for ChannelAdvisor clients.
Beth has two decades of experience in customer-facing roles spanning supply chain, marketing, sales operations and services at Lenovo and IBM. Most recently she was responsible for services enablement, product management and marketing as well as implementing both corporate and services specific customer experience programs at Lenovo. Prior to that she spent more than ten years building out customer facing account management and operations support for Lenovo and IBM’s largest global customers. She is a passionate customer advocate and customer experience architect who develops solutions to add value and resolve pain points.
Outside of work, Beth serves on the Board of Directors for Dress for Success Triangle, a non-profit which serves unemployed women in the Triangle, empowering them to achieve economic independence by providing a network of support, professional attire and development tools.
Beth received a Bachelor of Science in Industrial Engineering from Northwestern University and a Masters of Science in Manufacturing Systems Engineering from Lehigh University.
In 2019, Beth received the Triangle Business Journal’s Women in Business award.