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Wednesday, May 15th

8:15am

Registration Open

8.15am - 5pm

Ask the Experts

9:00am - 10:15am

Opening Keynote
David Spitz, CEO, ChannelAdvisor

When you need to know what’s really happening across the e-commerce landscape, it’s time to hear from David Spitz. Widely recognised as an authority on the latest industry trends, ChannelAdvisor’s CEO is guaranteed to deliver a Connect keynote to remember.

As an added bonus, Madeleine Melin, E-tail & CRM Marketing Lead, Europe, Electrolux and Nicolas Daude-Lagrave, Group E-Retail Director, Daude-Lagrave will be joining David onstage for a fireside chat.

Location: Hall 1

David SpitzCEO, ChannelAdvisor
Madeleine MelinE-tailing Marketing Manager Europe, Electrolux
Nicolas Daude-LagraveGroup E-Retail Director, Lacoste
10:25am - 11:00am

Keynote
Clare Haines, Founder & Director, Lingerie Outlet Store

Kitchen Table to Multi Millions in 10 years - A normal everyday single mum with courage in her conviction and strength of character started an eBay business in the thick of the recession in 2009. Selling all sorts from kids toys to fishing equipment, Clare eventually discovered a niche in the market selling clearance lingerie. It didn’t take long for the business to build into an empire. Within 2 years of setting up the business Clare had several staff, a shop and a large warehouse and was dispatching 1000’s of bras a week worldwide. In 2011 the business won ‘Wiltshire Small Business of the year’. Clare will tell you her story, the highs, the lows, what’s important, tips and hints.

Location: Hall 1

Clare HainesFounder and Director, Lingerie Outlet Stores
Industry

Networking Break

Location: Art Gallery

Education

eBay Promoted Listings Workshop

Location: St Pancras Room

Jonathan BurgessUK Product Marketing Manager, eBay
Industry

Growth in the Age of Assistance

Sustainable growth in an unstable time is the big challenge facing retailers today. The businesses that leverage technology today are those that will emerge as the winners of tomorrow. Hear how Google keeps up with today's rapidly evolving consumer behaviour.

Location: Hall 1

Aoife O’BrienIndustry Manager, Google
Education

Understanding Today’s Empowered Consumer

Let’s face it: Consumers are now in complete control. If you want to stay competitive, you’re going to have to adapt to ever-evolving buying behaviours — ones that change constantly. Learn how new consumer trends across marketing, selling and fulfilling are changing the way successful manufacturers and retailers reach today’s empowered consumers.

Location: Hall 2

Gregg ShupeSenior Product Marketing Manager, ChannelAdvisor
Industry

What's Next for Amazon? Future Trends Brands and Retailers Can't Afford to Ignore

Amazon is one of the most influential forces driving e-commerce today. So it’s easy to understand why everyone’s on edge wondering where the retail giant will go next — and what ripple effects those actions will create across the industry, from consumer behaviour to manufacturer strategies to fulfillment competition. Join us for insights into where Amazon might be heading in the coming years and what you need to know now to be prepared.

Speaker: Miya Knights, Head of Industry Insight, Eagle Eye Solutions, Journalist and Author

Panel: Sebastiaan Van Dijk, Director Online Sales and Marketing, TomTom
Ondrej Hradec, Head of eCommerce, Mascot Online
Thijs Verhoef, Marketplaces Expert, Brandsom
Steven Kluk, CEO, Trackpack

Location: Hall 1

Miya KnightsHead of Industry Insight, Eagle Eye Solutions, Journalist and Author
Ondřej HradecHead of E-Commerce, Mascot Online
Thijs VerhoefMarketplaces Expert, Brandsom
Steven KlukCEO, Trackpack
Sebastiaan van DijkDirector of Online Sales and Marketing, TomTom
Education

Advanced Advertising Strategies

Effective Google, Facebook, Instagram, eBay and Amazon advertising strategies are essential to reach new customers and protect brand equity. In this session, we’ll provide proven methods to help your products get seen by more consumers, including optimised campaign structure, better content and improved bidding.

Location: Hall 2

Izabela CatiruDigital Marketing Strategist, ChannelAdvisor
12:50pm - 1:50pm

Networking Lunch

Location: Art Gallery

Industry

How to Grow your Business Internationally via Marketplaces

Where should you take your e-commerce business next? As long as you only list domestically, there will always be limits to how many people can discover your products. By expanding your strategy to include cross-border trade, you can open the door to millions more consumers. Whether you’re new to international selling or would like to expand further, this session will help you get on the right track. You’ll hear from international trade experts as well as successful sellers to learn about the latest trends in international e-commerce. Discover which regions hold the most promise for your products, identify new marketplace opportunities and get tips you can use to get started right away.

Location: Hall 1

Charlie RuigrokE-Commerce Advisor, Department for International Trade
Ravi KariaManaging Director, Pertemba
Elena CardelliniInternational Marketplace & Wholesale Manager, Boden
Ruth NortonMarketplaces Manager, World of Books
Education

Advanced Pricing and Selling Strategies

Every seasoned seller knows how critical it is to have a competitive pricing strategy when selling on marketplaces. But are you making the most of ChannelAdvisor pricing tools? In this session, we’ll take a deep dive into advanced options using algorithmic repricing technology, velocity-based analytics and more.

Location: Hall 2

Lauren HérouardClient Services Manager, ChannelAdvisor
Industry

The Secrets to eBay Success

Over a thousand British sellers who started with a shop on eBay are now running million pound businesses. What are the secrets to succeeding on eBay? Hear from sellers of all sizes share their experiences, strategies and practical advice on how to sell successfully on eBay.

Location: Hall 1

Emma GrantHead of Seller Experience (Global), eBay
Eddie Latham and PJ ScottDirector and Co founder, Velocity Commerce
Hannah DaragonFounder and Chief Mischief Maker, Hannah’s Games Ltd
Jay BassiHead of Sales, Elite-Packaging/Color-Pro
Education

From data to decision: making informed choices with the ChannelAdvisor platform

Making informed decisions is tough. You know you need to steer your organisation in the most strategic way but where do you start with so much data available? In this session we will present some lesser known areas of the ChannelAdvisor platform and will give some examples of how other customers have made important commercial decisions when leveraging ChannelAdvisor data and analytics.

Location: Hall 2

Andy PuddickHead of Account Management EMEA, ChannelAdvisor
Industry

Networking Break

Location: Art Gallery

Education

eBay Seller Hub Promotions and Marketing Tools Workshop

Location: St Pancras Room

Berengere Chaintreau-FuchsUK Lead, EU Seller Products & Insights, eBay
Industry

So You Think You Know What Your Customers Want from Delivery? Think Again...

Discover how the ‘last mile’ can make or break the final purchase decision. Now in its 10th year, we examine the findings from the IMRG Consumer Home Delivery Survey 2019 to understand how you can win - or lose - with eCommerce delivery. This session will uncover key learnings on what customers expect and how retailers need to shape their delivery and returns proposition to increase conversion rates.

Location: Hall 1

Bobbie TtooulisGroup Marketing Director, GFS
Education

Top 5 New Things You Didn’t Know About the ChannelAdvisor Platform

The ChannelAdvisor product team has been busy over the last year! Join us to learn about all the new updates to the platform, including UX/UI changes, pricing console, new supported marketplaces and more.

Location: Hall 2

Manish PatelSenior Sales Engineer, ChannelAdvisor
5:00pm - 7:00pm

Drinks Reception & Canapes

Join us after the closing keynote for networking drinks and delicious canapes with our sponsors and speakers.

Location: Art Gallery